Shipping policy

SHIPPING POLICY

1. Shipping Range

  • Countries: We currently ship within the United Kingdom. Unfortunately, we do not ship to P.O. boxes, military bases, or diplomatic locations.
  • Future Expansion: We are considering expanding our shipping areas in the future.

2. Shipping Costs

  • Within the UK: Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

3. Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Last Order Time: 17:00 GMT.
  • Weekend Orders: Orders placed on weekends will be processed the next business day.

4. Transit Time

  • Estimated Delivery Time: 5-7 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions or transportation issues.
  • Total Delivery Time: It will take a total of 6-9 business days to receive your order.

5. Shipping Process

  • Reliable Courier Services: We typically ship via Royal Mail, DPD, and Hermes. Other couriers may be used as necessary.
  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimise our ecological footprint.

6. Tracking Instructions

  • Tracking Information: After purchase, you will receive an email with tracking details, including the name of the courier and your tracking number.
  • Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. Track Here.
  • Questions: Our support team is available to assist with any tracking inquiries. Contact Us.

7. Missing Items Procedure

  • Reporting Missing Items: If you receive an incomplete order, please contact our customer service within 7 days of delivery at support@thebuyersgalaxy.com.
  • Resolution: We will resolve the issue promptly by either sending a replacement item or issuing a refund.

8. Return Policy

  • Returns: Returns are accepted within 30 days of the delivery date.
  • Conditions for Returns: Items must be unused, undamaged, and returned in their original packaging. Personalised items cannot be returned.
  • Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, The Buyers Galaxy will cover the return shipping costs.
  • Refunds: Refunds are processed within 7 days of receiving the returned item and will be issued to the original payment method.

9. Restocking Fee

  • No Restocking Fee: The Buyers Galaxy does not charge a restocking fee for any returns.

10. Return Delivery Costs

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the courier, or defective in any other way.
  • For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

For any further questions, please contact us at support@thebuyersgalaxy.com or call us on +442045770241. Our address is Unit 4 Tunstall Trade Park, Brownhills Road, Stoke on Trent, ST6 4SE. United Kingdom.